13. Cancellation, returns
13.1. Your cancellation rights: when you may cancel your entire order if you wish to do so
No later than 14 days after the day on which you have received the relevant Products.
13.2. Rights to return: When you may return to Rochdale AFC all or particular Products contained in an order if you wish to do so
No later than 30 days after the day on which you have received the relevant Products
You may not return the following Products:
- Goods made to your specific requirements and/or which have been personalised at your request
- Goods which have had manufacturer tags containing a barcode removed
- Goods which cannot be returned due to their nature (e.g. underwear/swimwear which has been worn or goods which by their nature deteriorate or perish quickly)
- DVDs, videos PC & video games which have been opened
13.3. How do you cancel
By a clear statement sent to Product Enquiries using the email address given in item 4.1 indicating your decision to cancel.
You must include:
- Your name
- Order reference number (as contained in the order confirmation email)
- Geographical address,
- Details of the relevant order
- Your e-mail address
- Your telephone number if you have one
You may (but you are not obliged to) use any model cancellation form which Rochdale AFC has published at the time.
13.4. If you cancel your order in relation to all or any of the Products – what you must do
You must return the relevant Products to Rochdale AFC Club Shop, Pearl Street, Crown Oil Arena, Rochdale, OL11 5DR
- At your cost
- Rochdale AFC must have received the returned Products no later than 30 days after the date of its receipt of your statement described in item 13.3; or
- You must be able to evidence that you sent the returned Products to the relevant address no later than 30 days after the date of its receipt of your statement described in item 13.3.
13.5. Rochdale AFC’s liability to reimburse you if you have returned any Products strictly according to item 13.4
Rochdale AFC is liable to reimburse to you the following (by the same method with which you paid for the order)
- The cost of the relevant Products which you have returned, to the extent Rochdale AFC has already received your payment for them.
- If you cancel your entire order under item 13.1 (and are not returning part of the order under item 13.2): the delivery costs (being the standard delivery costs if you choose a more expensive delivery method).
- See section 12 for other circumstances where Rochdale AFC will reimburse your return costs and original delivery costs.
13.6. Rochdale AFC’s right to make deductions from the reimbursement described in item 13.5
Rochdale AFC may make a reasonable deduction from that reimbursement if there is any loss in value of the relevant Products resulting from your actions (e.g. your unnecessary handling of the Product).
13.7. Due date for payment of the relevant reimbursement by Rochdale AFC to you
14 days after the day Rochdale AFC receives back the Products which you have returned according to item 13.4.
13.8. Your rights regarding faulty/damaged Products etc. described in section 12
You may cancel your Contract in relation to those Products.
- Rochdale AFC will also reimburse you for the cost of returning the relevant Products.
- See section 12 for further details.
13.9. Whether anything in this section 13 or elsewhere in these terms and conditions limits your statutory rights as a consumer
13.10. Rochdale AFC’s right to refuse your order and/or to cancel your order
Rochdale AFC may refuse or cancel your order if any of the following applies:
- The Product you have ordered is not in stock at the time.
- Rochdale AFC cannot obtain appropriate authorisation for your payment.
- Rochdale AFC identifies an error relating to the description of the Product and/or its pricing and other charges.
Rochdale AFC has good reason to believe you are not complying with these terms and conditions (e.g. if it has good reason to believe you are not a consumer, or that you are under 18 years of age and do not have appropriate consents to make the order).